WilkenCases Protection Plan

Your WilkenCases product already includes our free One Year Warranty against manufacturing defects. The Protection Plan extends first-year coverage to damage from everyday use, for a one-time $29 per product.

What's covered. If your covered product is damaged, we will replace it. This includes:

  • Accidental damage, such as drops, impacts and cracked or broken parts
  • Vandalism and tampering
  • Weather and environmental damage, including sun, heat, cold and moisture
  • Damage during installation or relocation
  • Cosmetic wear, such as scuffs, scratches or fading
  • Intentional damage by the plan holder
  • Damage that happened before the product was delivered
  • Products used outside the United States

What's not covered.

  • Theft, loss or disappearance
  • Contents stored in the product, such as medication, kits or supplies
  • Modifications, or repairs made by anyone other than WilkenCases

Price and term. The plan is a one-time purchase of $29 per covered product and does not renew. Each plan covers one product, identified by its order number. Coverage runs for one year from the date your product is delivered, the same period as your One Year Warranty.

Enrollment. The plan is offered when you buy your product and must be purchased in the same order as the product it covers. Buying several products? Add one plan for each product you want covered.

After the first year. Coverage ends one year after delivery. The plan cannot be renewed or extended.

Cancellation and refunds. Cancel within 30 days of purchase for a full refund of the plan price, provided no claim has been made. If you return the covered product under our 30-day return policy, the plan is refunded with it. After 30 days, the plan is non-refundable.

Claim limits. Each plan covers up to 1 replacement during its one-year term. A replacement product is covered for the rest of the original term; it does not restart the year.

How to file a claim.

  1. Email us at info@wilkencases.com.
  2. Include your order number, photos of the damage and a short description of what happened.
  3. We will review your claim within 3 business days. We may ask you to return the damaged product, at our expense.
  4. Approved claims receive a replacement of the same or comparable model, shipped free of charge.

Transfer. The plan stays with the product's original purchaser and covered location.

Relationship to the One Year Warranty. The Protection Plan does not replace or reduce your free warranty. Manufacturing defects in the first year are always handled under the free warranty, whether or not you have a plan.

Provider. This plan is provided by Wilken Cases, 9103 Molly Lane STE 4, Anacortes, WA 98221, United States.

Questions? Email info@wilkencases.com.

  • Your new leather case may be slick when new. Feel free to wipe it down with a soft cloth or rub it gently with your hands to remove any surface oils from the leather tanning process. The leather will also naturally become less slick after a few days of use.

  • The leather may also discolor light clothing, especially when the case is new, as the leather is tanned with oils. These surface oils will naturally dissipate with use, but be mindful when light clothing touches the new cellphone case.

  • The leather will naturally patina with use. The new leather will naturally darken with everyday use, becoming softer, more grippy and darker in color.

  • The leather slim case will protect your phone from significant drops on hard surfaces but it may scuff in the process. If you drop your phone the leather may scuff or tear a bit. Any scuffs or tears will also naturally darken with time. This is the nature of the case. Minor scuffs will darken and become less noticeable after a few days of use.
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